Help and assistance 

The Help section contains chapters describing how to use MyOffice products. Every product has its own help documents.

How to use the Help section

Clicking Help will open a new browser tab with help documents for MyOffice Private Cloud.

The help page has two sections: the navigation section and the contents section which include the following search and navigation tools:

1.Table of contents in the navigation section to move through the sections. It is organized in a tree-like structure with elements that can be collapsed or expanded by clicking next to the section title.

2.The search field in the right upper part of the Help window. Enter the word or the word combination that you want to find and select the respective section in the search results list.

3.The navigation arrows in the upper part of the displayed page to move to the previous or to the next section.

4.Hyperlinks in the text to move to the section of the document which contains the description on the selected element.

The Release Notes section contains up-to-date information about the new features of the current version of the application. The button may contain an indicator informing that there are updates to the application. The indication will be displayed for 14 calendar days from the date of system update or until the user checks the information about the changes.

Clicking  Release Notes will open a new browser tab with a .pdf file containing the information about the new features of the current version.

Clicking  About will open a window containing the main information about the current version of the product, as well as the hyperlinks to Terms of Service, Privacy Policy, and Legal Notices.

The button may contain an indication of updates in the application: . The indication will be displayed until the user is familiar with the information about the mobile application.

SelectingAbout mobile application opens a dialog box that informs the user that they can work with documents in the Cloud via the mobile application.

To learn more about working through the mobile application, scan the QR code from your phone or click Go to website. You will be transferred to the web version of the site, where you can download  MyOffice Documents mobile application.

If you have any problems with going to the MyOffice site, please contact your administrator for more information about the application and how to install it.

If you are already using the mobile application, click I already have the app. The dialog box will close and the indicator will disappear.

If the email system is connected and the system administrator has specified the email address of the support service in the MyOffice Private Cloud settings, a special form will become available for contacting the technical support service.

Before contacting the technical support, check the Help section for possible answers.

When clicking Send Feedback, a new tab will open in the browser containing the feedback form. Fill the Topic field and describe your issue in the Message field. Click Submit to send your feedback.