To create and send a new email:

1.Click New message on the Navigation bar. Or select New Message in the application selection menu at the top of the Navigation bar. A window will open where you can enter the text of your email.

2.If you have more than one profile in the current account, select the sender address in the From field.

3.In the To field, enter the recipient address or multiple addresses.

4.You can also specify the recipient(s) of the email in the CC and/or BCC boxes. These recipients will receive a copy or a hidden copy of the email.

5.In the Subject field, enter a brief description of your email.

6.Type the text of your email. If needed, use the formatting tools on the Formatting bar and add the attachments.

7.If needed, save the email in the Drafts folder by clicking Save at the bottom of the window.

8.If needed, set the importance level, sensitivity level, request a reading confirmation report, and select a signature.

9.Click Send to send the email.

A new message can be created from an email when it is opened in the Reading pane or in a new tab; from the contact record using MyOffice Contacts or from the page of the contact groups.

If you need to delete an email, clicking 18in the lower right corner of the message.

All fields of the address block are open by default in the email composer window.The CC and BCC fields can be hidden or displayed using the knpk_hide_field or knpk_next_change button on the right part of the address section.

The addresses listed in the To/CC/BCC field can be dragged with the mouse from one field to another or within a field to change the order of these addresses.

If needed, the form can be opened in a new browser tab clicking 24-open-linkOpen in a new window, collapsed by clicking 24-collapse-to-cemetery Collapse or closed without saving the changes by clicking 15Close in the top right corner of the new email composer.

The minimized window of the created message is located at the bottom of the interface. The email can be expanded or saved and closed using the corresponding buttons on the thumbnail of the minimized window:


If at least one field has been filled in in the new email, when you click15Close the email will be saved in drafts. If no changes have been made to the email, the window will close without saving the draft.


To specify a different email address of the email sender, add a new profile to the current account. After that, when creating an email, the sender's address will be selected from the list of profiles in the address block:



In the To field, enter the address of the recipient of the message. Multiple addresses can be entered.

Recipient addresses are selected from the user's contact list or entered manually (for addresses not included in the account's contact list). After entering each address, press Enter or Space. Or simply go to another field. If you enter several characters of the name or email address, a list of contacts of the active user containing the entered characters will be displayed.

Edit recipients

To delete an address, click16_16 on the selected address.

To edit the entered address, double-click it with the left mouse button.

Copies and Hidden Copies (CC and BCC)


In addition to the main recipients, the email can also be sent to other recipients. In this case, additional recipients are indicated in the CC field. The recipients in the copies receive an email for information and are invited participants in the discussion.

Enter the email address(s) of the user(s) to whom the copy of the email is intended in the CC field. The field is filled in the same way as the To field.

Hidden copies (BCC)

The recipient(s) specified in this field will also receive the email, but the remaining members of the discussion (that is, the recipients specified in the To and CC fields) will not be notified on the fact that the email has been sent to this person (the information about the recipient(s) in the BCC field is not displayed in the list of recipients of the email). Hidden (BCC) copies are usually used in mass mailing so that all other recipients cannot find information about your other contacts.

Enter the address or the addresses of the user(s) to whom the email should be sent in the BCC field. The field is filled in the same way as the To field.


The Subject field briefly describes the content of the email. The subject makes it easier to process emails, as it is visible before opening the email along with the date and sender.

The subject is entered manually using the keyboard. Users can use any subject of their choice.

Formatting bar

The Formatting bar contains tools for working with the email.


The 24-undo button cancels the last action performed by the user.


The 24-redo button repeats the last action canceled by the user.

Font style

Font style affects the display of emails: line thickness, roundness of letters, etc. When creating a file, the font style is not set in the document by default.

The24-txt-bold-ru24-txt-italic-ru24-txt-underlined-ru24-txt-strike (Bold,Italics, Underlined, Strike through) buttons allow you to select the style of the highlighted text (bold, italics, underlined, striken through).

Font family

The font used when creating the email can be changed. Select the text you need with the mouse and click on the field with the font name. Select the desired font from the drop-down list.

Font size

The text of the email can be decreased or increased. Select the text you need with the mouse and click on the font size field. Select one of the preset sizes from the drop-down list.

Text and background color

The24-color-text andcolor buttons are used to determine the color of the text and background from the suggested palettes. When opening the email composer, the default color is black for the font and white for its background.

You can set the font style, outline, size, color and background before you start typing. The text that will be entered after the pointer will be displayed taking into account the selected settings.

Numbered list

Numbered lists are lists in which items are marked with numbers. When 24-list-ol is clicked, the first item in the list appears, the next ones will be added after pressing Enter on the keyboard.

Bulleted list

Bulleted lists are lists in which items are marked using various symbols. When 24-list-ul is clicked, the first item in the list appears, the next ones will be added after pressing Enter on the keyboard.


The 24-quote button is used to insert the text from the forwarded email or from the email to which the answer is given as a quote. The recipients can see exactly which part of the email had been answered. When using the24-quotebutton:

When the Enter key is pressed, the pointer moves to the next line, quoting ends.

When adding a new quote block immediately after an existing quote, the blocks will be formatted as separate quotes. To combine the quotes located next to each other, place the pointer at the beginning of the second quote and press Backspace. One quotation mark will be kept, and the text of the second quote will continue from the same line as the text of the previous quote.

To split a quote into several, place the pointer at the place where the quote is split and press Enter.

To cancel the quoting, select the text of the quote (partially or completely) or place the pointer in the line with the quote and press 24-quote again. If the text was inserted as a quote from another email, place the pointer at the beginning of the quote and press Backspace.

If the pointer is in the text with a quote, then the 24-quote button is highlighted in color. When selecting text containing quotes, as well as plain text, 24-quote is not highlighted.

To use the quote function before copying the text used as a quote:

1.Click 24-quote (a vertical bar will appear on the left indicating the quote).

2.Copy the part of the message you want to quote.

3.Paste the copied text at the beginning of the line.

To use the quote function after copying the text used as a quote:

1.Copy the part of the message you want to quote.

2.Paste the copied text and click24-quote:

If the user selected a part of the copied text before clicking the button, then only the selected fragment will be used as a quote. The rest of the inserted text will be moved to the next line.

If the pointer is located in any of the lines (if there are several) of the inserted text and no part of the text is highlighted, then the quotation is applied to the entire inserted block, a vertical bar will appear to the left of the entire inserted text, indicating the quote.


The24-link button is used to insert a URL link or format the selected text fragment into a hyperlink to the specified URL. When you click 24-link, a window appears with a field in which you need to enter the URL. Click Insert. A link will be added to the text of the email.

To change or delete a link, place the pointer in the word containing the hyperlink and select the desired action (Change,Delete).


The 24-image button is designed to insert an image into the body of the message (not as an attachment). To insert an image into an email, click24-image. In the window that appears:

Select the From the computer tab and click Insert Image. Select the desired file on a stationary or external media on the user's device.

Select the Link tab and enter the address of the image in the appropriate field. After entering the address, click Paste.

The image can be inserted into the email text from the system clipboard (Ctrl+V keys) or by dragging the desired file from the system window of the user's device to the appropriate place in the message text.

Images embedded in the text are displayed not as attached files, but as part of the text. In the list of emails emails that contain embedded files only are not displayed as files with attachmentsattach.

Embedded objects can be edited using the tools of the respective menus or by means of text editing. For example, an object can be dragged by holding the mouse pointer, or deleted using the Delete or Backspace keys, placing the pointer in front of the object or after it, respectively.

Edit embedded objects

Embedded objects can be edited. The menu for working with an object opens when you select it in the text of the email.

The following functions are available for embedded images:

Replace the image (drag the new image from the system window to the file addition form).

Choose the type of image alignment.

Add a caption to an image.

Delete an image.

Insert a link.

Choose the way the image is positioned (with text wrapping or line wrapping).

Set the type of image outlines (with rounding, with shadow and/or with visible borders. Multiple options can be selected).

Set an alternative text for the image (text that allows you to get information about the image when the display of images is disabled in the browser or during their loading).

Change the size of the image.

Clear formatting

The 24-clear-formatting button is used to remove formatting from the selected text fragment and set default parameters. Resettable settings include:

Font style

Font outline

Font size

Font color

Font background color


To attach attached files to the message, add them by clicking Click to upload on the Sidebar.


You can attach files to the email message that will be sent to the recipient along with the email.

To attach a file to an email: click Click to upload on the Sidebar of the email.

In the standard system window that opens, select the file and click Open or move the desired file with the mouse from the system window to the Sidebar. To add the second and subsequent files, click Upload other files that appears above the list of downloaded files in the Sidebar of the message

All attached files are displayed on the Sidebar of the message, from where they can deleted by clicking 16_16 in the attachment line.

Hot keys

The following hot keys can be used to perform the main actions in the application:

Ctrl+Enter : Send an email.

S : Save an email in Drafts.

Ctrl+Z : Cancel the last action.

Ctrl+Y: Repeat the canceled action.

Ctrl+K: Insert a link into the text.

Ctrl+B: Apply the bold style to the selection.

Ctrl+I: Apply the italic style to the selection.

Ctrl+U: Apply the underlined style to the selection.

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